Contents
Update: 2025/6/20
| Theme | “Digital Innovation and CRM(CCRM)” |
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| Sponsor | Sponsored by: Research Environment for Global Information Society, Inc.(ReGIS Inc.) |
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| Co-sponsor | CRM Association Japan |
| Date | July 9, 2025(WED) |
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| Time | 13:30--17:00 （13:15〜Webex IN） |
| Location | Virtual Event(WebEX) |
Update: 2025/6/20
<Program>
M.C.: Masamichi Yamamoto, Serior Director, CRM Association Japan
[Managing Director, gotop co, Ltd.] |
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13:30 |
Opening
WebEX connection pre-check |
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13:40 |
“Digital Innovation and CRM(CCRM)- Global Eyes”
Junkyo Fujieda,
CEO & Representative Chairman, CRM Association Japan, CEO, President, ReGIS Inc |
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14:30 |
<2024 CRM Best Practice Award Winner>：
“Customer Interest Insights Model” Mr. Takeyasu Nishimoto, Examiner, Information Systems Department,
NTT DOCOMO, INC. <CRM Association Japan Member Company>
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15:00 |
Announcement of “2025 CRM Best Practices Awards”
Yasuyuki Yamazaki, Senior Director, CRM Association Japan
【Director and Senior Managing Executive Officer, SIOS Technology,Inc.】 |
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15:10 |
Break |
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15:20 |
<2024 CRM Best Practice Award Winner>：
“VOC Collection Channel Expansion Model” Mr. Kagenori Ogawa, Executive Officer, General Manager,
DHL Japan, Inc. |
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15:50 |
<2024 CRM Best Practice Award Winner>：
“Citizen-Led Regional Revitalization Model” Mr. Yoichi Takeuchi, Citizen-Led Initiatives Promotion Division,
Citizen Life Department, Sabae City <CRM Association Japan Member Municipality>
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16:20 |
“Introduction of examples of customer-centric management utilizing CRM”
Mr. Takashi Ito, Executive vice-president, Salesforce.com Co.,Ltd. <Director, CRM Association Japan>
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16:50 |
Announcement |
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17:00 |
Close |
| Registration Contact | FAX: 03-5361-3123 e-Mail: forum2@re-gis.com GIS FORUM Office Ritsuko Ono |
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| Fax Sheet | GIS_FORUM_133_CRM_Forum_2025_EntryFoum_ENG.docx |
| Contact us | GIS FORUM Office Ritsuko Ono TEL:03-5360-8300 |
* Admission ticket will be sent to you after your registration is confirmed.
* Cancellation to be notified by 7/7(MON) 17:00 to Office. (Please understand that our invoice will be effective after that )