GIS Forum TOKYO #37

1. Summary
2. Program

<<Program>> --Part 1-- Tokyo American Club 4F Ball Room

10:00   Opening Address

        Mr. Tokihide Takano, General manager of IT Promotion,

        Japan Chamber of Commerce and Industry

10:10   "Updated eBusiness status in U.S.& Europe (April--July, 2003) "

        Junkyo Fujieda, CEO & President of ReGIS Inc.

        President of CRM Association Japan

11:10   "CRM Status and Overview in USA"

        Mr. Bob Thompson

        Founder and CEO of Customer Think Corp.

        Founder and CEO of CRMguru.com

        Vice President of U.S. CRM Association

12:10   Lunch (Lunch will be served in 3F room)

13:20   "Mariners CRM Application Case Study"

        Top Executive of Mariners Corp.

        Mr. Bob Aylward, Executive VP of Business Operations

        Ms. Hilary Harding, CRM Program Manager

14:50   "SOFTBANK BB-CRM Challenge in Distribution Industry"

        Mr. Yoshiki Takeda

        Group Director of Distribution Business Systems, Systems & Supply Chain Division,

        SOFTBANK BB Corporation

15:10   "KINTETSU WORLD EXPRESS CRM Application Case Study"

        Mr. Yukihiro Yoshida.

        Manager of Development Dept. No.1

        Manufacturing Systems Dept. No.2, Industry Systems Business Division

        CSK Corporation

15:30   "CRM Status Analysis from 100 Japanese Companies Survey"

        Mr. Tatsuyuki Negoro

        Vice President of CRM Association Japan

        President of IT Strategy Laboratory and Professor of Waseda University

16:10  【Panel Discussion Theme: CRM Overview and Business Revolution】

     Coordinator: Mr. Tatsuyuki Negoro, Executive Vice President of CRM Association Japan

                                                   (Professor of Waseda University)

     Panelists: Mr. Toshinao Abe, President &CEO of Art Technology Group Japan

              Mr. Osamu Igarashi, COO of ONYX SOFTWARE Co., Ltd

              Mr. Teruhisa Shimizu, Senior Director of Japan Marketing Operations,

                                  Oracle Corp. Japan

              Mr. Yoshiki Takeda, Group Director of Distribution Business Systems,

                                SOFTBANK BB Coporation

     Overall M/C: Junkyo Fujieda

17:50   "Closing and Next Forum Announcement"

18:00   Part 1 Close

<<Program>> --Part 2-- Tokyo American Club 4F Ball Room

  GIS Forum Members & Visitors Communication Party

18:00   Opening Address

        Mr. Masaki Wada, Chairman of One to One Marketing Association

20:00   Part 2 Close