| Theme | 『Service Innovation and CCRM : Global Viewpoint』 |
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| Sponsor | Research Environment for Global Information Society Inc. (ReGIS Inc.) |
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| Co-sponsor | CRM Association Japan |
| Cooperation | TechMatrix Corporation, IBM Japan Ltd. |
| Date | 8, July. 2014 |
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| Part1 | 13:30--18:00 (13:00 Reception) |
| Part2 | 18:15--20:00 (18:00 Reception) |
| Place | |
| Part1 | Manhattan 3(B2F) |
| Part2 | Brooklyn 3 (B2F) |
<<Program>> Part 1 Tokyo American Club (B2F) Manhattan 3 M.C.: Masao Kodama, Director, Program Director of Global Committee, CRM Association Japan [Executive Officer, Chief Marketing Officer (CMO), SATO HOLDINGS CORPORATION] | |
13:30 | Opening |
13:35 | Opening Remarks Mr. Satoshi Noguchi, Director, Information Service Industry Division, |
13:45 | "Latest ICT Status in Europe/U.S and Customer Centric CRM" |
14:45 | "At Amazon.com, Customers Always Have a Seat at the Table" Mr. Robert G. Thompson, |
15:45 | Break |
16:00 | "SMBC Nikko Securities Inc. Challenge to CRM - Looking back 6 years" |
16:30 | 【Panel Discussion】 Theme:"CCRM View from CRM Users and CRM Vendors" <Panelists> <company name : In the order of the Japanese alphabet > - Mr. Junichi Okada, Manager, Sixth Business Department, <Director, CRM Association Japan> - Mr. Shigeki Miyo, Senior Director, Product marketing, <Director, CRM Association Japan> - Mr. Takeshi Suzuki, Operating Officer, General Manager, CRM division, <Director, CRM Association Japan> - Mr. Tatsuyuki Negoro, Professor, Director of WASEDA Business School, <Senior Advisor, CRM Association Japan> <Moderator> Junkyo Fujieda, Chairman, CRM Association Japan |
17:50 | 2014 CRM Best Practice Award Toshio Akiyama, Director, Program Director of <Executive Officer, Principal, ABeam Consulting Ltd.> |
18:00 | Part1 Close |
<Program> Part 2 Tokyo American Club(B2F) Brooklyn 3 【GIS Forum & CRM Association Japan Members and Visitors Joint Communication Party】 M.C.: Hitomi Morishima, Secretary Office Staff of Chubu, CRM Association Japan | |
18:15 | Opening Remarks: <Senior Advisor, CRM Association Japan> Kanpai: Mr. Atsushi Otsuka, Director, SIOS Technology Inc. <Director, CRM Association Japan> Stop halfway: Mr. Isao Kobayashi, Director, IBM Japan Ltd. <Expert member, CRM Association Japan> |
20:00 | Part2 Close |
| Part1 | □ GIS Member (\5,400) |
|---|---|
| Part2 | □ GIS Member (\6,480) |
| Deadline | 7/4(FRI) |
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| Registration Contact | FAX: 03-5361-3123 e-Mail: forum2@re-gis.com GIS FORUM Office Ritsuko Ono |
| Contact us | GIS FORUM Office Ritsuko Ono TEL:03-5360-8300 |
* Cancellation to be notified by 7/7(MON)10:00 A.M. to GIS Forum Office.
(Please understand that our invoice will be effective after that )
* Place: Tokyo American Club. See detail in the program.