#83 GIS FORUM TOKYO
| Theme | 『Customer Centric CRM(CCRM)in US/Europe & Japan』 |
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| Sponsor | Research Environment for Global Information Society, Inc. (ReGIS Inc.) |
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| Co-sponsor | CRM Association Japan |
| Cooperation | salesforce.com Co., Ltd.、TechMatrix Corporation |
| Cooperation | IBM Japan Ltd.、Oracle Corporation Japan |
| Date | Wed., July 3, 2013 |
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| Part1 | 13:30--18:30 (13:00 Reception) |
| Part2 | 18:40--20:30 (18:20 Reception) |
| Place | Tokyo American Club(2-1-2, Azabudai, Minato-ku, Tokyo）MAP |
| Part1 | Manhattan 3 (B2F) |
| Part2 | Brooklyn 1&2 (B2F) |
<Program> -Part 1- Tokyo American Club Manhattan 3 (B2F) M.C.: Junichi Kadokura, Board Director of CRM Association Japan | |
13:30 | Opening |
13:35 | Opening Remarks Mr. Junichi Eguchi, Director, Information Service Industry Division, Commerce & Information Policy Bureau, Ministry of Economy, Trade and Industry (METI) |
13:45 | "Latest ICT Status in Europe/U.S and Customer Centric CRM" Junkyo Fujieda, CEO & President, ReGIS Inc. Chairman, CRM Association Japan |
14:45 | "The Five Habits of Customer-Centric Leaders" Mr. Robert G. Thompson, Founder & CEO of CustomerThink Corporation |
15:45 | <2012 CRM Best Practice Award Winner> "Active VOC - Driving Whole Company - Model" Mr. Yohei Akioka, Executive Officer, e-Platform Unit, ASKUL Corporation |
16:15 | Break |
16:25 | <2012 CRM Best Practice Award Winner> "Service Process Cooperation Model in Ryokan" Mr. Tomio Miyazaki, President , Jinya Ryokan |
16:55 | <Panel Discussion> Theme: "CCRM View from CRM Users and CRM Vendors" <Panelists> -Mr. Yohei Akioka, Executive Officer, e-Platform Unit, ASKUL Corporation -Mr. Tomio Miyazaki, President and CEO, Jinya Ryokan -Mr. Shigeki Miyo, Senior Director, ISV Alliance, salesforce.com Co., Ltd. -Mr. Takeshi Suzuki, General Manager, CRM Solution Division, TechMatrix Corporation (Board Director of CRM Association Japan) -Mr. Akihiro Konishi, Director, CRM/HCM Business, Applications Business Unit, Oracle Corporation Japan (Board Director of CRM Association Japan) <Moderator> Junkyo Fujieda, Chairman, CRM Association Japan |
18:25 | Next Forum Announcement & Closing Remarks |
18:30 | Part 1 close |
<Program> -Part 2- Tokyo American Club B2F <Brooklyn 1 & 2> "GIS Forum & CRM Association Japan Members and Visitors Joint Communication Party" M.C.: Tetsuaki Miyazaki, Board Director of CRM Association Japan (Senior Director, Dentsu Razorfish Inc.) | |
18:40 | Opening Remarks Mr. Junichi Okada, Manager, Sixth Business Department, Enterprise Business Division, NTT COMWARE CORPORATION |
20:30 | Part 2 Close |
| Part1 | □ GIS Member (\5,250) □ OPEN GROUP Member(\5,250) □ Visitor (\52,500) |
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| Part2 | □ GIS Member (\6,300) □ OPEN GROUP Member(\6,300) □ Visitor (\18,900) |
| Deadline | 6/28(FRI) |
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| Registration Contact | FAX: 03-5361-3123 e-Mail: forum2@re-gis.com GIS FORUM Office Ritsuko Ono |
| Contact us | GIS FORUM Office Ritsuko Ono TEL:03-5360-8300 |
* Cancellation to be notified by 7/1(MON) 13：00 to GIS Forum Office.
(Please understand that our invoice will be effective after that )
* Place: Tokyo American Club. See detail in the program.