Contents
Update: 2021/02/26
Theme | 『Digital Innovation and CRM(CCRM): Japan and the U.S. case』 |
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Sponsor | Research Environment for Global Information Society Inc. (ReGIS Inc.) |
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Co-sponsor | CRM Association Japan |
Cooperation | TechMatrix Corporation. |
Date | July 2, (TUE.) |
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Part1 | 13:30--18:30(13:00 Reception) |
Part2 | 18:40--20:30(18:20 Reception) |
Place | Tokyo American Club (Azabudai), Tokyo |
Part1 | Manhattan III (B2F) |
Part2 | Brooklyn II & III (B2F) |
Update: 2021/02/26
<プログラム> Part 1 Tokyo American Club (B2F) Manhattan III (B2F) | |
13:30 | Opening |
13:35 | Opening Remarks Mr.Takamitsu Kumasaka, Executive Adviser, Sankei Shimbun Co., Ltd. (Former Chief Executive Officer, Sankei Shimbun Co., Ltd.) |
13:45 | "Digital Innovation and CCRM - Global Viewpoint" Junkyo Fujieda, CEO & President, ReGIS Inc. Chairman, CRM Association Japan |
14:35 | "What Drives Success with Customer Experience (CX)?" Mr. Robert G. Thompson, Founder & CEO ofCustomerThink Corporation |
15:35 | Break |
15:45 | <2018 CRM Best Practice Award Winner> "Promoting elderly outing model" "Challenge to CRM" <<Continuance award>> Mr. Akihiro Bonno, Vice mayer, Tsu City <Member, CRM Association Japan> |
16:15 | "Digital Transformation --- The change & innovation required to win the digital age" Mr. Ken Senoo, Director, Enterprise business Division, NTT COMWARE CORPORATION <Director, CRM Association Japan> |
16:35 | <2018 CRM Best Practice Award Winner> "Service enhancement model by price competitiveness and automation" <<Continuance award>> Mr. Satoru Shijo, Executive Officer Sales Dept. Communication & Marketing Group Vision Inc. <Founder director company, CRM Association Japan> |
16:55 | 【Panel Discussion】 Theme:"CCRM from the viewpoint of Users and Vendors" <Panelist> ( company name: In the order of the Japanese alphabet )
Junkyo Fujieda, Chairman, CRM Association Japan |
18:25 | Closing address |
18:30 | Part1 Close |
<Program> Part2 Tokyo American Club Brooklyn II & III (B2F)
"GIS Forum & CRM Association Japan Members and Visitors Joint Communication Party" | |
18:40 | Opening
Opening Remarks:
Kanpai: Mr. Robert G. Thompson & Mrs. Regina
Closing Remarks: Mr. Naoki Hashi, President, Daiki Information System
<Senior Director, CRM Association Japan> |
20:30 | Part2 Close |
Part1 | □ GIS member (\5,400) □ OOPEN member(\5,400) □ Visitor (\54,000) |
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Part2 | □ GIS member (\6,480) □ OOPEN member(\6,480) □ Visitor (\19,440) |
Deadline | 2019/6/26(WED) |
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Registration Contact | FAX: 03-5361-3123 e-Mail: forum2@re-gis.com GIS FORUM Office Ritsuko Ono |
Fax Sheet | FORUM115_Entry_Form_ENG.docx |
Contact us | GIS FORUM Office Ritsuko Ono TEL:03-5360-8300 |
* Cancellation to be notified by 6/28(FRI) 13:00 to GIS Forum Office.
(Please understand that our invoice will be effective after that )
* Place: Tokyo American Club. See detail in the program.