GIS Forum TOKYO #67

1. Summary
2. Program
3. Membership fee

Theme	『Customer Centric Relationship Management (CCRM)』 -- Japan and U.S CRM Summit --

Sponsor	Research Environment for Global Information Society Inc. (ReGIS Inc.)
Co-sponsor	CRM Association Japan

Date	July 8 (Wed), 2009
Part1	13:30--18:30(13:00 Reception)
Part2	18:40--20:30(18:20 Reception)
Place	MAP
Part1	3F Central Park North
Part2	3F ManhattanⅡ

< Program> --Part 1--  Tokyo American Club 3F Central Park North
                                       Moderator: Shigeru Fujisaki, ReGIS Inc.
13:30  Opening Speech
    Mr. Toshihide Yahiro, Director, Information Processing Promotion,
    Commerce and Information Policy Bureau,
    Ministry of Economy, Trade and Industry

13:45  "Latest ICT status and Customer Centric Relationship Management (CCRM)"
            Junkyo Fujieda, President & CEO of ReGIS Inc.
    President of CRM Association Japan

14:50  "Customer-Centric Business Management: Best Practices and Key Trends "
    Mr. Robert G. Thompson, Founder & CEO, CustomerThink Corporation

15:50  Break

<2008 CRM Best Practice Award Case Presentation>
16:00  "CRM Case Introduction of Customer Claim & Claimed Products Commercialization Model"
    Mr. Yuzo Nomura, Senior Managing Director,
    The Fukui Chamber of Commerce & Industry

16:20  "CRM Activity in Automotive Business"
    Mr. Masao Kodama, CRM Senior Specialist, Middle East Department,
    Nissan Motor Co., LTD.

16:40     "Brand Integration and CCRM"
    Mr. Masamichi Yamamoto, Manager, CRM Promotion, Plan group,
    Corporate Marketing Division for Digital AVC Products, Panasonic Co., Ltd.
17:00  Panel Discussion
       Theme: "Discussion about Customer Centric Relationship Management from
              CRM Users and Vendors view point"
          <Panelists>:
       - Mr. Tatsuyuki Negoro, Vice President, CRM Association Japan /
        Professor, Waseda University
       - Mr. Masao Kodama, CRM Senior Specialist, Middle East Department,
    Nissan Motor Co., LTD.
       - Mr. Yuzo Nomura, Senior Managing Director,
The Fukui Chamber of Commerce & Industry
       - Mr. Masamichi Yamamoto, Manager, CRM Promotion, Plan group,
    Corporate Marketing Division for Digital AVC Products, Panasonic Co., Ltd.
-    Mr. Keisuke Matsuse, Director, CRM, Application business Unit,
    Oracle Corporation Japan
    <Moderator>
        Junkyo Fujieda, President of CRM Association Japan

18:20  Next Forum Introduction & Closing

18:30  Part 1 Close

<Program> --Part 2-- Tokyo American Club 3F ManhattanⅡ
 "GIS Forum & CRM Association Members and Visitors Joint Communication Party"

18:40  Opening Remarks
    Mr. Isao Kobayashi, Senior Managing Director, CRM Association Japan /
    Director, IBM Japan, Ltd.

    Introduction & Greeting by New Board Members of CRM Association Japan

20:30  Part 2 Close

Part1	* GIS FORUM member 5,250 * OPEN GROUP member 5,250 * Visitor 52,500
Part2	* GIS FORUM member 6,300 * OPEN GROUP member 6,300 * Visitor 18,900

Registration Contact	FAX: 03-5361-3123　e-Mail: forum2@re-gis.com GIS FORUM Office Ritsuko Ono
Contact us	GIS FORUM Office Ritsuko Ono TEL:03-5360-8300

* Admission ticket will be sent to you after your registration is confirmed.
* Place: Tokyo American Club. See detail in the program.