GIS Forum TOKYO #62

1. Summary
2. Program
3. Membership fee

Theme	『Customer Centric Relationship Management (CCRM)』

Sponsor	Research Environment for Global Information Society Inc. (ReGIS Inc.)
Co-sponsor	CRM Association Japan
Cooperation	Cognos Japan
Cooperation	Microsoft Japan

Date	July 8 (Tue), 2008
Part1	13:30-18:25(13:00 Reception)
Part2	18:30-20:30(18:10 Reception)
Place	MAP
Part1	3F
Part2	3F

< Program> --Part 1--  Tokyo American Club 3F Central Park North
                                       Moderator: Shigeru Fujisaki, ReGIS Inc.
13:30  Opening Speech
    Mr. Tetsuo Matsui, Deputy Director-General, Global ICT Strategy Bureau,
Ministry of Internal Affairs and Communications (MIC)
 
13:40  "Latest ICT status and Customer Centric Relationship Management (CCRM)"
        Junkyo Fujieda, President & CEO of ReGIS Inc.
President of CRM Association Japan

14:40  "Changing Landscape in CRM/CEM"
Mr. Naeem Zafar, President & CEO, Institute for Service Organization Excellence, Inc.

15:50  Break

<2007 CRM Best Practice Award Case Presentation>
16:00  "CRM Case Introduction of Education and Academy Business Division"
        Mr. Osamu Kawamura, Director, Education & Academy Business Division.,
        Maruzen Company, Limited

16:30  "CRM Case Introduction of Accordia Golf Co."
        Mr. Osamu Tanaka, Director, Information Systems Dept.,Accordia Golf Co., Ltd.




17:00  Panel Discussion
       Theme: "Discussion about Customer Centric Relationship Management from
              CRM Users and Vendors view point"
       <Panelists>:
       - Mr. Tatsuyuki Negoro, Vice President, CRM Association Japan
                            Professor, Waseda University
       - Mr. Naoyuki Maruyama, Client Manager, Professional Service Dept.,
                              Service Division, Cognos Japan
       - Mr. Masashi Shinbo, Director, Marketing Dept., DYNAMICS Business Div.,
                          Microsoft Japan
       - Mr. Osamu Tanaka, Director, Information System Dept., Accordia Golf Co., Ltd.
       - Mr. Osamu Kawamura, Director, Education & Academy Business Division.
                             Maruzen Company, Limited
       <Moderator>
       Junkyo Fujieda, President & CEO of ReGIS Inc. &
President of CRM Association Japan

18:20  Next Forum Introduction & Closing

18:25  Part 1 Close

<Program> --Part 2-- Tokyo American Club 3F ManhattanⅡ
 "GIS Forum & CRM Association Members and Visitors Joint Communication Party"
                                          Moderator: Mr. Junichi Kadokura, CRMAJ

18:30  Opening Remarks
        Mr. Isao Kobayashi, Senior Managing Director, CRMAJ
     
        Introduction & Greeting by New Board Members of CRM Association Japan

        Speech by Mr. Hiroshi Furubayashi, Director, Global Research Dept,. CRMAJ

20:30  Part 2 Close

Part1	* GIS FORUM member 5,250 * OPEN GROUP member 5,250 * Visitor 52,500
Part2	* GIS FORUM member 6,300 * OPEN GROUP member 6,300 * Visitor 18,900

Registration Contact	FAX: 03-5361-3123　e-Mail: forum2@re-gis.com GIS FORUM Office Ritsuko Ono
Contact us	GIS FORUM Office Ritsuko Ono TEL:03-5360-8300

* Admission ticket will be sent to you after your registration is confirmed.
* Place: Tokyo American Club. See detail in the program.