GIS Forum TOKYO #75

<<Program >> -Part 1- Tokyo American Club (Azabudai) B2F

M/C : Shigeru Fujisaki- ReGIS Inc.

13:30

Opening Speech

Mr. Jun Takahashi, Director, Information Processing Promotion Dept.,

Commerce and Information Policy Bureau,

Ministry of Economy, Trade and Industry (METI) 

13:40

Speech

Ms. Setsuko Miyakawa,

Director, Industry Department,

Asian Productivity Organization (APO)

13:50

"Latest ICT Status in Europe / U.S and Customer Centric CRM"

Mr. Junkyo Fujieda, CEO & President, ReGIS Inc.

Chairman, CRM Association Japan

14:40

"Customer Centric Business Management: Best Practices and Key Trends"

Mr. Robert G. Thompson, Founder & CEO of Customer Think Corporation

15:40

Break

15:50

Speech

Mr. Jun-Ho Kim, Director,

Int'l Cooperation Dept., APO Liaison officer for Korea,

Korea Productivity Center (KPC)

15:55

Korean Company CRM Case Introduction

Now under negotiation

16:20

"2010 CRM Best Practice Award" Prize Winner

"VOC On line Manual Evolution Model"

Mr. Kazuaki Obara, Manager, Product Information Team, VOC Office,

CS Promotion Center, AVC Network Company, Panasonic Corporation

16:45

"2010 CRM Best Practice Award" Prize Winner

"Advanced Integrated Marketing Model"

Ms. Mayumi Nakura, General Manager, Customer Service Center,

SMBC Nikko Securities Inc.

17:10

Break (coffee and cookie service)

17:20

Panel Discussion

Theme: "Customer Centric CRM Viewpoint from IT Vendors and IT Customers"

<Panelists>

- Mr. Masamichi Yamamoto, Director, CRM Promotion Office,

Corporate Marketing Division for Digital AVC Products,

Panasonic Corporation

<Director, CRM Association Japan>

- Mr. Masao Kodama, CRM Specialist, Nissan Motor Co., Ltd.

<Chair of Global Department, CRM Association Japan>

- Mr. Toshiya Asano, Partner, Strategy & Transformation,        

Operations & Finance Lead, Global Business Services, IBM Japan Co., Ltd.

<IBM Japan is a Board Member of CRM Association Japan >

- Mr. Takeshi Suzuki, Corporate Officer & General Manager, CRM Solution B.U

TechMatrix Corporation

<Director of CRM Association Japan>

<Moderator>

- Junkyo Fujieda, Chairman of CRM Association Japan

18:50

Closing & Next Forum Announcement

18:55

Part 1 Close

<<Program >> -Part 2- Tokyo American Club (Azabudai) B2F

"GIS Forum & CRM Association Japan Members and Visitors Joint Communication Party"

19:00

Opening

Mr. Isao Kobayashi, Senior Managing Director, CRM Association Japan

< Director, IBM Japan, Ltd.>

20:30

Part 2 Close