Contents
Update: 2023/09/13
| Theme | 『Digital Innovation and CRM(CCRM)』 |
|---|
| Sponsor | Research Environment for Global Information Society Inc. (ReGIS Inc.) |
|---|---|
| Co-sponsor | CRM Association Japan |
| Date | July 6, 2023(THU) |
|---|---|
| Part1 | 13:30--17:00 （WebEx IN 13:15～） |
| Place | Virtual Event(WebEX) |
Update: 2023/09/13
<Program> M.C.:Hiromichi Hamaya, Senior Director, CRM Association Japan 【President COO, MIROKU JYOHO SERVICE CO., LTD.】 | |
13:30 | Opening |
13:35 | Opening Remarks Shigeki Suzuki, Vice Chairman, CRM Association Japan |
13:45 | "Digital Innovation and CCRM - Global Viewpoint"
|
14:35 | < 2022 CRM Best Practice Award Winner>：
"Glamping proposal model for existing customers" Mr. Satoru Shijo, Executive Officer, Vision Inc. <Director, CRM Association Japan> |
15:05 | < 2022 CRM Best Practice Award Winner>：
"Customer-Oriented knowledge-based utilization model" Mr. Seigo Ishiyama, Manager, Contact Center System, Business Foundation, Information Systems Department, NTT DOCOMO, INC. <Director company, CRM Association Japan> |
15:35 | Break |
15:45 | < 2022 CRM Best Practice Award Winner>：
"DX life design proposal model" Mr. Akihiko Tani, Personal Banking Division, Counsellor, Mizuho Bank, Ltd. <Director company, CRM Association Japan> |
16:15 | < 2022 CRM Best Practice Award Winner>：
"Increasing awareness of safety and security support model" Mr. Tomokazu Hayashiguchi, President, Honda Auto Mie <Mie Prefecture Section, Chubu Branch, Chair parson, CRM Association Japan> |
16:45 | Greetings from the New Director, CRM Association Japan Mr. Masamichi Yamamoto, Executive Director, CRM Association Japan
【Executive Director, gotop co, Ltd.】 Mr. Yukichika Azuma, Director, CRM Association Japan
【Director, Planning & Promotions-CX, Business Development, Cloud Applications Business Unit, Oracle Corporation Japan】 Mr. Takashi Itoh, Director, CRM Association Japan
【Executive operating officer, Salesforce Japan Co.,Ltd.】 Mr. Chiyomatsu Itou, Director, CRM Association Japan 【Director of Branch Administration Dept, Mizuho Bank, Ltd.】 |
16:55 | Closing Address Toshio Akiyama, Senior Director, CRM Association Japan 【President COO, CXM Consulting】 |
17:00 | Close |
| Deadline | CRM Association Japan |
|---|---|
| Registration Contact | FAX: 03-5361-3123 e-Mail: forum2@re-gis.com GIS FORUM Office Ritsuko Ono |
| Contact us | GIS FORUM Office Ritsuko Ono TEL:03-5360-8300 |
* Cancellation to be notified by 7/3(MON) 13:00 to GIS Forum Office.
(Please understand that our invoice will be effective after that )
* Place: Tokyo American Club. See detail in the program.