Contents
Update: 2024/12/5
| Theme | “Digital Innovation and CRM(CCRM)” |
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| Sponsor | Sponsored by: Research Environment for Global Information Society, Inc.(ReGIS Inc.) |
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| Co-sponsor | CRM Association Japan |
| Date | July 11, 2024(THU) |
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| Time | 13:30--17:00 （WebEx IN 13:15～） |
| Location | Virtual Event(WebEX) |
Update: 2024/12/5
<Program>
M.C.: Masamichi Yamamoto, Seinor Director, CRM Association Japan
[Managing Director, gotop co, Ltd.] |
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13:00 |
Opening
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13:15 |
Opening Remarks
Shigeki Suzuki, Vice Chairman, CRM Association Japan CRM Association Japan
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13:40 |
“Digital Innovation and CCRM - Global Viewpoint”
Junkyo Fujieda,
CEO & President, ReGIS Inc |
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14:35 |
<2023 CRM Best Practice Award Winner>：
“Cross organizations innovation model based on all voices” Mr. Kohei Nobuta, VoC Data Analysis Team, Digital Marketing Division,
Mizuho Bank, Ltd. <Director Company, CRM Association Japan>
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15:05 |
<2023 CRM Best Practice Award Winner>：
“Efficient parking lot utilization model with safety considerations” Mr. Hiroki Hanada, Section Chief,
Security Planning Headquarters, Transportation Division, Central Nippon Expressway Company Limited <Member Company, CRM Association Japan>
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15:35 |
Information on applying for the “2024 CRM Best Practice Award”
Yasuyuki Yamazaki, Director and Chairperson of Best Practice Subcommittee Division, CRM Association Japan 【Director and Senior Managing Executive Officer, SIOS Technology,Inc.】 |
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15:40 |
Break |
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15:50 |
<2023 CRM Best Practice Award Winner>：
“Promoting-SDGs model with citizen participation” Mr. Hitoshi Nagumo, Comprehensive Planning Promotion Division,
Planning Department, Ichihara City <Local Government Members, CRM Association Japan>
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16:20 |
<2023 CRM Best Practice Award Winner>：
“Customer-centric information management model” Ms. Natsuka Ota, Leader, Publishing Group, System Sales Group,FORUM8 Co., Ltd. <Director company, CRM Association Japan>
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16:50 |
Greetings from New Directors of CRM Association Japan
Keigo Andou, Director, CRM Association Japan
【Operating officer, MACNICA HOLDINGS, INC.】
Daisuke Higashi, Director, CRM Association Japan
【CEO Office SVP，CDPO Assistant, Fujitsu Limited】
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16:55 |
Closing Address
Senoo Ken, Senior Director, CRM Association Japan
【Head of Division, NTT COMWARE CORPORATION】
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17:00 |
CRM Training Workshop Announcement／Close |